SMS Terms & Conditions

These SMS Terms & Conditions apply when you consent to receive text messages from Five Falcons Express Inc, also presented as “Five Falcons.”

1. SMS program description

If you consent to receive informational and conversational SMS messages from Five Falcons Express Inc, you may receive messages concerning:

• Load and shipment updates.
• Pickup and delivery status.
• Appointment confirmations, reminders, or changes.
• Requests for transportation or shipment documents.
• Account, billing, customer-support, or operational communications.
• Responses to questions or requests you initiate.

We do not treat SMS consent as consent to unrelated email marketing, telemarketing, or other forms of communication.

2. How to opt in

You may opt in by voluntarily entering your phone number and selecting the separate, optional SMS-consent checkbox on our website, or through another documented consent method. The website checkbox is unchecked by default and is not required to submit an inquiry.

3. Consent is optional

Consent to receive SMS messages is not a condition of purchasing goods or services.

4. Message frequency

Messaging frequency may vary depending on your inquiry, shipment activity, account activity, and communications with us.

5. Message and data rates

Message and data rates may apply according to your wireless carrier and service plan.

6. Opting out

You can opt out at any time by replying STOP to a message. You may receive one final confirmation message after opting out. You will not receive additional SMS messages unless you opt in again.

7. Help and support

Reply HELP for support, call (309) 449-4770, or email info@fivefalconsexpress.com.

8. Delivery and carrier responsibility

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network and is not guaranteed.

9. Privacy

We handle personal information as described in our Privacy Policy.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Phone numbers collected for the purpose of SMS communication will not be shared with third parties or affiliates for marketing or promotional purposes.

10. Changes to these terms

We may update these SMS Terms & Conditions. Changes will be posted on this page with an updated effective date.

11. Contact information