Privacy Policy

Five Falcons Express Inc, also presented as “Five Falcons” (“Five Falcons,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, contact forms, email, telephone, SMS communications, and transportation business operations.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, company name, email address, phone number, and business or mailing address.
• Information you submit through our contact form, including your inquiry type and message.
• Transportation and service information, such as shipment, load, pickup, delivery, appointment, document, billing, or account details.
• Communications and preferences, including whether you separately and voluntarily consented to receive SMS messages.
• Basic technical information, such as IP address, browser type, device type, referring page, pages viewed, and website interaction data when available.

Please do not submit Social Security numbers, driver’s-license images, medical information, payment-card information, or other highly sensitive information through our general website contact form.

2. How we collect information

We collect information directly from you when you complete a website form, call us, email us, send or receive business communications, opt in to SMS, or otherwise interact with our transportation services. We may also receive business-related information from customers, brokers, carriers, drivers, vendors, and service providers involved in a shipment or business relationship.

3. How we use information

We may use personal information to respond to inquiries, provide and coordinate transportation services, communicate about loads and appointments, send consented informational SMS messages, maintain required business records, protect against abuse or fraud, and comply with legal or contractual obligations.

4. SMS communications and consent

If you voluntarily provide your phone number and separately select the optional SMS-consent checkbox, Five Falcons Express Inc may send informational and conversational SMS messages concerning load updates, pickup and delivery status, appointments, document requests, account support, and related service communications.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for support. Consent is not a condition of purchasing goods or services.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Phone numbers collected for the purpose of SMS communication will not be shared with third parties or affiliates for marketing or promotional purposes.

We may use communication-platform providers solely to transmit messages on our behalf. Those providers may process information only as necessary to provide the communication service.

5. How we share information

We do not sell personal information. Subject to the SMS protections above, we may disclose relevant information to customers, brokers, carriers, drivers, vendors, service providers, professional advisers, insurers, regulators, courts, or government authorities when reasonably necessary for transportation services, business operations, security, legal compliance, or protection of rights.

6. Website forms and third-party processing

Our website may use a form-processing provider to deliver contact-form submissions to our business email. Information submitted through the form may be processed by that provider for form delivery, spam prevention, security, and related operational purposes.

7. Cookies and analytics

Our website may use essential cookies or similar technologies required for security and basic operation. If analytics are added later, this policy will be updated.

8. Data retention

We retain personal information only for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and meet legal, regulatory, insurance, and accounting obligations.

9. Data security

We use reasonable safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

10. Your choices

You may decline optional information, leave the SMS checkbox unchecked, opt out of SMS by replying STOP, and contact us to request access, correction, or deletion of certain information, subject to applicable recordkeeping requirements.

11. Third-party links

Our website may link to services we do not control. Their privacy practices are governed by their own policies.

12. Children’s privacy

Our website and services are intended for business users and adults. We do not knowingly collect personal information from children under 13.

13. Changes to this policy

We may update this Privacy Policy and will post the revised version with an updated effective date.

14. Contact us