Privacy Policy

Five Falcons Express Inc respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you use our website, contact us, or participate in our SMS program.

Information we collect

We may collect your name, company name, email address, phone number, mailing or business address, website-form submissions, shipment or transportation details, account or billing information, communication preferences, SMS opt-in records, and basic technical information such as browser, device, IP address, and pages viewed.

How we collect information

We collect information directly from you when you complete a form, call, email, text, opt in to SMS, or otherwise communicate with us. We may also receive business-related information from customers, brokers, carriers, drivers, vendors, and service providers involved in a transportation relationship.

How we use information

We use personal information to respond to inquiries, provide and coordinate transportation services, communicate about loads, pickups, deliveries, appointments, documents, billing, and account support, maintain business records, prevent fraud or abuse, and comply with legal and contractual obligations.

How we share information

We do not sell personal information. We may share information with customers, brokers, carriers, drivers, vendors, service providers, professional advisers, insurers, regulators, courts, or government authorities when reasonably necessary for transportation services, business operations, security, or legal compliance.

SMS consent and mobile information

If you voluntarily provide a phone number and opt in to SMS, we may send informational and conversational messages such as load updates, pickup and delivery status, appointment information, document requests, billing or account support, and responses to your inquiries.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent is not a condition of purchasing goods or services.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

We may use communication service providers solely to transmit messages or operate communication systems on our behalf. These providers may process information only as necessary to provide those services.

Data retention

We retain information only for as long as reasonably necessary to provide services, maintain required business records, resolve disputes, enforce agreements, and meet legal, insurance, accounting, and regulatory requirements.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online transmission or storage method can be guaranteed completely secure.

Your choices

You may leave optional fields blank, decline SMS consent, reply STOP to opt out of SMS, and contact us to request access, correction, or deletion of certain information, subject to applicable recordkeeping requirements.

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